Terms of Service

1. Who we are

CreatorFlood is run by Behnam Piltan, an individual based in Montreal, Quebec, Canada. In these terms, “we”, “us” and “our” mean CreatorFlood. “You” means the person or business using our website or services. You can reach us at [email protected].

2. What these terms cover

These terms apply when you use:

• our website at creatorflood.com, including its forms and booking pages;
• the CreatorFlood AI DM setter (creatorflood.com);
• the CreatorFlood growth partner service (creatorflood.com/growth);
• our messaging tools, including the “CreatorFlood AI Setter” app that connects to Instagram.

By using any of these, you agree to these terms. If you do not agree, please do not use them.

3. Using the website

Please give true and complete information when you fill out a form or book a call. Do not try to break, overload or get unauthorized access to the website or its data.

4. The AI DM setter and the free trial

• The AI DM setter replies to people who message your business, qualifies them and helps them book calls with you. We build it on your offer, your voice and your rules.
• The trial lasts 7 days. No card is needed, and we cover the AI costs during the trial. If you do not want to keep it, turn it off and you owe nothing for the trial.
• If you want to keep it after the trial, we agree the price and terms with you before you pay anything.
• You can pause or turn off the setter at any time.
• The setter only replies to people who contacted your account first, such as by sending a direct message or leaving a comment. It follows each platform’s messaging rules, including Meta’s rules for Instagram.
• AI can make mistakes. We watch the setter and fix problems, but you stay responsible for your offer and for the promises made about it.

5. The growth partner service

The exact work, the setup fee and the share of new revenue are agreed in writing before any work starts. If that written agreement says something different from these terms, the written agreement wins. We do not promise any specific result or number.

6. Payments

You pay only what we agreed with you in writing. We never charge interest, late fees or penalties on a late payment. Refunds, if any, follow your written agreement.

7. Your accounts and access

• You may only connect accounts that you own or are allowed to manage, such as your Instagram professional account, calendar or CRM.
• We use that access only to do the work we agreed. We do not contact or sell to your audience for our own purposes.
• You can remove our access at any time. For Instagram, go to Settings, then Website permissions, then Apps and websites, and remove “CreatorFlood AI Setter”.
• Platforms such as Instagram can change their rules or tools, or limit accounts. We are not responsible for what a platform decides.

8. How you may not use our services

Do not use our services to send spam, to message people who did not contact you, to mislead or pressure people, to pretend to be someone else, or to break any law or platform rule. We can pause or stop the service if this happens.

9. Who owns what

Your content, brand, offers, customer lists and data stay yours. For the growth partner service, every page, email and system we build for you is yours, and we take no equity in your business. Anything else is set out in your written agreement.

10. Privacy and Instagram data

Our Privacy Policy explains what we collect and why. When you connect Instagram, we receive the messages and comments sent to your account, and the basic profile details of the people who send them. We use this only to reply to them and to run the service for you. We do not sell it.

11. Deleting your data

To have us delete your data, including any data we received from Instagram, email [email protected] with the subject “Delete my data” and your Instagram username. We will delete it within 30 days and confirm by email. You can also remove our access in Instagram at any time, as explained in section 7.

12. Limits of our responsibility

We work hard to keep our services running and accurate, but we provide them “as is”. As far as the law allows, we are not responsible for indirect losses, such as lost sales or lost profit. As far as the law allows, our total responsibility for any claim is limited to the amount you paid us in the 3 months before the claim. Nothing in these terms takes away rights that the law says cannot be taken away.

13. Ending the service

You can stop using our services at any time. For paid work, notice and any other conditions follow your written agreement. We can stop the service if you break these terms.

14. Changes to these terms

We may update these terms. When we do, we change the date at the top of this page. If you keep using our services after that, the new terms apply.

15. Which law applies

These terms follow the laws of the province of Quebec and the federal laws of Canada that apply there.

16. Contact

Questions about these terms? Email [email protected].